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Ink system fail

HP Recommended
Photosmart c5180
Microsoft Windows 8.1 (64-bit)

Can someone help me to fix a ink system fail error 

this is the error: 0xc18a0306 

it has new ink and nothing make it work 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Marimar123

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Ink System Failure" error.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --Resolving 'Ink System Failure', 'System Supply Problem' Errors This document is for HP inkjet printe...

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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