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Student
Posts: 1
Member Since: ‎01-13-2017
Message 1 of 2 (843 Views)

Instal HP OfficeJet 3830

Product Name: HP OfficeJet 3830
Operating System: Microsoft Windows Vista

Hi! 

 

I'm having some troubles installing this 3830.

I can't finish the software and drivers download. HP update tells me that everything is updated and i simply can't do it!

It appears as:

 

DeviceSetup.exe stopped working

Some problem made the program stop.

Windows will close this and let you know if there's any available solution.

 

And then, nothing happens...

 

Please help me! Thank you!

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HP Support Agent
Posts: 4,186
Member Since: ‎10-12-2016
Message 2 of 2 (817 Views)

Re: Instal HP OfficeJet 3830

 

@Cat_Nogueira, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you get an error "DeviceSetup.exe stopped working" on your HP OfficeJet 3830 All-in-One Printer.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2ipMEKI

 

If the issue persists, then you may update the firmware from the link: Firmware Update

 

Let me know how that works.
 

I hope you have a good day ahead.
 

Rainbow23
I am an HP Employee

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