07-17-2020 11:40 AM
PLEASE HELP! I CANNOT COMMUNICATE WITH YOUR VIRTUAL AGENT BOTH WITH POPUP ENABLED AND DISABLED
I've been having issues with the virtual agent function- first- I had a popup blocker on- which was never an issue as I'd click - CLICK HERE' and it would open a separate version of virtual agent. I then started getting the same message - Support Session Cannot be started. SO, I allowed the web address in my popups. At this point, it did not require a pop-up window but I still got the same message ' Support session cannot be started'. My warranty is good until Jan 31 2021.
This started about a month ago, but I just added the popup address in my allowed popups and got the same message today.
I rely on my communication with your virtual agents! What is going on? See attached picture, please!
07-18-2020 03:47 AM
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I am an HP Employee
07-20-2020 09:38 AM
This is still happening and has been going on for at least a couple of weeks, can someone please priority flag this issue? I've downloaded log-me-in and added my pop up blocker to allow the virtual agent through and I am still getting this message.
I RELY ON THE VIRTUAL AGENT, as a lot of people do - KINDLY FLAG THIS AS A PRIORITY ITEM.