04-02-2019 03:44 AM
Welcome to the HP Support Community.
Try these steps -
1) Turn on the printer, if it is not already on.
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall.
3) Wait for 60 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Turn on the printer, if it does not automatically turn on.
Also, try solution#2 from here to reseat the printhead.
If the issue still persists, Contact HP in your region regarding the printhead replacement.
Have a great day!
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