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Dewester
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Message 1 of 2
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My lab top show the HP logo then goes black. This continues and will not go away.

HP Recommended
Hp stream lab top 14-ax0XX

I have an hp stream product# X7S46UA#ABA. Product name host team lab top 14-ax0XX 

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Lil_Boy_Blue
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Message 2 of 2
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HP Recommended

Hi

https://support.hp.com/gb-en/product/hp-stream-14-ax000-laptop-pc/12499221/model/13086691/manuals?sk...

 

 Computer Starts but Screen Remains Blank (Windows 10, 😎

 


First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

If in doubt please ask.

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