07-22-2019 06:14 PM
I have had my pc for a while now with no issues at all. The past week however it has randomly shut off the network connection and only wants me to use an Ethernet cable. It will not show any networks to connect to at all. Last week I could restart my pc and fix that issue but now restarting does nothing. I have spent the last 3 hours watching YouTube videos on my phone, following websites, and communicating with the virtual help person..... none of which has helped the slightest, any further help would be greatly appreciated
07-25-2019 02:22 AM
Welcome to the HP Support Community.
To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, try these steps -
Step 1 Network Troubleshooter -
1) In the search box, type and open "Troubleshooter".
2) Click on "Network and Internet".
3) Click on "Internet Connections".
Step 2 Run Network commands -
1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
Type netsh winsock reset and press Enter.
Type netsh int ip reset and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type ipconfig /flushdns and press Enter.
Step 3 Re-install the Network Adapter -
1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer.
If the issue still persists, test the hardware -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the Wi-Fi module test.
Hope this helps! Keep me posted.
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