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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-15-2020 10:45 AM

HP Recommended

One of our teams has an HP Slice that will occasionally blackout the presentation source when sent to the display and/or the Far End. Using multiple sources (ie - laptops, tablets, etc) does not change the issue. Changing the layout in a call allows users to see Far End and Near End cameras. Also, there is a red outline around where the presentation image should be. Signal is getting to the display and Far End, just not presentation image. The only way to resolve the issue is to restart the Slice. The issue is recurring, though. The Slice has been swapped out with 2 other Slices with the same issue. Is this a Teams app issue, or a profile setup issue, or something in the Slice? All other sources function correctly when sent directly to the display, bypassing the Slice. 

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