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HP Recommended
15-bs164TU
Microsoft Windows 8.1 (64-bit)
Notify me as soon as Possible.
3 REPLIES 3
HP Recommended

Hi:

 

You can only run W10 on that platform.

 

Intel only developed W10 drivers for PC's with the 7th and 8th gen core processors.

 

HP Recommended
Thank you For your Reply Sir. Thank You!
HP Recommended

You're very welcome.

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