Resolve Windows 10 or update issues on HP computer or printer– Click Here
please let me know how to hook up answering machine before fax pics up. thnak you so much for you help.
@sandi99999 Welcome to HP Community!
I understand that you are facing issues with fax.
Please perform the hard reset and check.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed
Check these settings on the printer:
Confirm the fax number:
Go to setup, fax setup, advanced setup, confirm fax #.
Turn off error correction:
Go to setup, service, fax service, error correction, and turn it off.
Set the fax speed to the medium:
Go to setup, fax setup, advanced setup, fax speed, and select medium.
Turn off the private receive:
Go to setup, fax setup, advanced setup, private receive. Turn it off.
Test the fax.
If the issue persists, try the steps in this document to see if it will resolve this issue.
HP Printers and Fax Machines - Resolving Fax Problems
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