Adding User in Scan to Email - don't have pin

[jaoteay]

I have a HP Officejet Pro 6978. 

It's connected to my HPConnected account and I have the "Scan to Email" app working on it. 

But I need to add another user. 

I click on the "Scan to Email" app.

It displays, "Select Your Account"

I selected "My account is not listed" and hit continue

It displays, "Enter Your Pin"

Email: ___

PIN: ___

When I add the new user's email (who has an HP Connected account also), and then select "Forgot PIN?" 

It says, "Please enter a valid email address to continue"

She never got a pin in an email, and apparently we can't say we forgot it. Any ideas?

[Dvortex]

Hello, @jaoteay – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are having issues while setting up scan to email feature on your Officejet printer. I will certainly do my best to help you.

I would suggest you try and setup a Scan to E-mail account using the printer EWS page. Try the steps below:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• From the EWS, click the Scan tab.
• Click Scan to Email Setup.
• Click Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.
• Enter a display name that will appear on the printer's control panel to identify this email profile.
• Enter or confirm the correct SMTP server and SMTP port information.
• If you typically have to enter a username and password to log into your email account, you will want to enter this information into the email authentication fields, and then click Next.
• Enter a security PIN to restrict access to this email profile, if desired.
• Set the size for email files and specify Auto CC, if desired.
• Click Save or Save and test to complete the profile.

Please let me know if this answers your query, or if you require further assistance.

Cheers 🙂

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