• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-12-2020 07:39 PM - edited ‎07-12-2020 07:42 PM

HP Recommended
Product: Envy 7134
Operating System: Microsoft Windows 10 (64-bit)

The message says, 'Bluetooh Smart is Turnning on'' but it never does! This is a brand new machine only received it on Sunday. Clean install. Also not happy the amount of information it requires before it will print anything. Why do I have to give my credit card details before I can receive the free 5 months of ink? I have not even seen it print anything yet, and you want money from me already! So out of the box it has failed to work as expected! I have already tried pulling the plug out of the device and the wall directed by your help post. And moved the device to another power outlet, a total waste of time. I want to use Bluetooth only as Wifi ask's to many questions and sends my personal documents through other severs. Why do you need so much information about me. I don't want any of your information, just a working printer. When I Deny access it won't let me print anything. I paid for the machine, but HP are controling it, so if I don't agree then I can't use it! Correct me otherwise!

1 REPLY 1

‎07-15-2020 07:55 AM

HP Recommended

@derekdk

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

You do not need to provide any card details if you are not enrolling in HP's Instant Ink Program

 

Please install the printer using the HP Full Feature Software

 

First ensure the printer and your computer are connected to the same wireless Network

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings 

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

 

Next download the Full feature Software from this Link: https://ftp.hp.com/pub/softlib/software13/printers/EN7100/EN7100_Full_WebPack_44.4.2678.exe and follow the onscreen instructions

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.