• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-26-2016 06:33 AM

HP Recommended
Product: ENVY 5540
Operating System: macOS 10.12 Sierra

MY IPHONE SAYS EVERYTHING CORRECT WHEN I SELECT PRINT FROM MAIL.  IT IDENTIFIES THE PRINTER AND NUMBER OF COPIES BUT THE PRINT COMMAND IS GREYED OUT?

1 person had the same question
1 REPLY 1

‎11-27-2016 11:46 AM

HP Recommended

@DEERE78

 

Welcome to the HP Forums. I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are unable to print from your iPhone on your HP ENVY 5540 All-in-One Printer.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Please confirm that your printer is connected to your wireless network.
  • Run the Wireless Setup Wizard to restore connectivity.If you are connected, but are finding that AirPrint's still not working,

Powercycle your devices as directed below:

  • Power off your printer.  
  • Power off your iPhone.  
  • Unplug your modem/router and leave it powered off for at least one minute. 
  • Reconnect your modem/router and wait for it to re-establish its internet connection.  
  • Power on your printer and iPhone.  

Let me know how it goes.

Thanks for being a part of the HP community.

Please let me know if this helps resolve the issue by marking this post as "Accept as Solution".

If you require further assistance, let me know and I will gladly do all I can to help.

If you wish to say "thanks" for my efforts, click the "Thumbs Up" to give me a Kudos.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.