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‎07-09-2020 06:44 AM - edited ‎07-09-2020 06:45 AM

HP Recommended

It’s a home network. Xfinity. The problem isn’t connecting to the WiFi. It does. And the gateway lists it as a device. I don’t understand how it can be actively connected to the WiFi & not be on the network. What’s missing?

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‎07-09-2020 07:58 AM

HP Recommended

The IP address the printer is connected to does not seem like its a home network.

 

Can you try and restore the printer network and reconnect it?

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‎07-09-2020 09:14 AM

HP Recommended

I have performed a reset on the printer multiple times. Looking at old network summary pages the ip had at one time been 10.0.0.8. I don’t understand how or why it would’ve changed to a 10 digit ip nor do I know how to change it back. 

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‎07-09-2020 09:32 AM

HP Recommended

This seems like an issue with the router, as the IP assigned is incorrect, i'd suggest you contact the internet service providers to rectify the issue.

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‎07-09-2020 10:52 AM

HP Recommended

Well then that takes me full circle. I started with Xfinity and they in no uncertain terms said it was the fault of the printer. 

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‎07-09-2020 11:20 AM

HP Recommended

I do not think it is the printer, but let's try one more thing.

 

Do you have a usb to connect between the printer and computer?

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‎07-09-2020 12:22 PM - edited ‎07-09-2020 12:28 PM

HP Recommended

Yes. Unfortunately my computer is a dinosaur which is why I use my iPhone & iPad to print & scan. 

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‎07-10-2020 07:32 AM

HP Recommended

@AJA1901

 

The IP address of the printer is starting from '169' and this is not a valid IP address. The IP address of the router is correct which is starting from '10'.

Have you tried restarting the wireless router, the printer, and the iOS devices and check?

If you have tried restoring the network settings on the printer and reconnected it to the network but still getting a '169' IP address to the printer, I'd suggest contacting your Internet service provider.

 

Keep us posted for any other assistance. 

KUMAR0307
I am an HP Employee

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‎07-10-2020 04:29 PM

HP Recommended

Final word. I reconnected the old router & everything is back up & running. I’m sending the newer router back to Xfinity. I only wish I knew if that particular router is defective or if the printer simply cannot work with the newer technology. Thanks for all the effort. 

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‎07-11-2020 01:57 AM

HP Recommended

@AJA1901

 

Glad to know that the printer is working fine with the old router. The issue could be with the new router.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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