02-06-2020 09:53 AM
I've updated my sky broadband and now I can't connect to the new router, I have tried all the normal stuff(reset the settings etc) but no joy.
Do I need to update the print software?
Or is it a router issue?
02-09-2020 09:23 AM
@Norman101 First things first, ensure the router is on the channel supported by the printer, either 2.4ghz or 5ghz, that said, the below link explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings.
When troubleshooting a connection to your wireless network, make sure you are connecting your printer to the router and not a wireless extender.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
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