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‎01-22-2017 02:23 PM

HP Recommended
Product: HP ENVY 4500
Operating System: macOS 10.12 Sierra

I've updated to Sierra on my Mac and I am unable to scan wirelessly now. Any advice?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2017 09:36 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan
https://goo.gl/zBChKC


Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-22-2017 09:36 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan
https://goo.gl/zBChKC


Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎01-27-2017 10:05 AM

HP Recommended

Thank you this seems to of fixed the problem! 

Was this reply helpful? Yes No
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