02-13-2020 06:09 PM
trying to add this printer to my windows 10 laptop. The printer is connected to the same wireless network but it cannot be detected by my laptop when I try to add a printer. On the printer I have wifi direct on and the configuration report for the printer shows that everything is ready. I tried using google cloud print but I couldn't get the print to go online. What is the best way for me to add this printer?
Solved! Go to Solution.
02-17-2020 05:11 PM
Welcome to the HP Support Community.
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee