05-15-2018 04:52 AM
When will HP be providing an updated firmware for my printer when using my Macbook Pro?
I can't link my Amazon Echo to the printer as I can't get the printers email address because the Web Services won't work.
05-16-2018 06:53 AM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand, you're unable to connect Amazon echo since web services do not work,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Were there any hardware/software changes made?
Let's try these steps to enable web services:
Try assigning a static IP address and a manual DNS address:
* Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
* Type the IP address on your web browser to obtain the printer EWS page on your computer.
* Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
* Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
* Click on radio button which says “Manual DNS Server” and under manual preferred type 18.104.22.168 and under manual alternate type 22.214.171.124 (This is Google DNS server address)
Once completed, enable web services:
- On printer control panel, Go to Setup Menu.
- Select Web Services.
- Enable web services
Then try connecting Amazon Echo and keep me posted how this goes,
For I shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again,
Have a great day 🙂
05-17-2018 02:13 AM
Hi thank you for trying to assist meGot as far as the Network tab but when I click on the Wireless (802.11) tab there is nothing I can alter, and no Radio Buttons come up.In answer to your previous questions, the printer has never worked with my Echo as I have only just got the Amazon device and as far as I am aware there haven’t been any changes to the hardware or software.RegardsSteve
05-17-2018 06:57 AM
Thank you for responding,
It's great to have you back 😉
Let's try these steps to resolve the issue:
Could you share a picture of the screen of EWS Page?
Let's try these steps:
Restore Network Defaults:
- Go to printer control panel and select settings,
- Select Wireless Menu
- Select Restore Network Defaults
Connect the printer to Wi-Fi:
Step two: Connect to the wireless network
Follow these steps to connect the product to your wireless WLAN 802.11 network.
On the control panel, touch the Wireless icon ().
Touch Wireless Setup Wizard.
The Wireless Setup Wizard searches for networks and then displays them in a list.
Touch the name of your network.
If the list does not contain your network name, follow these steps to enter it manually:
Touch Enter New Network Name.
On the control panel, touch the appropriate letters and numbers to enter the network name (SSID).
NOTE: Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
When you finish entering the new network name, touch Done, and then touch OK.
Touch Infrastructure, and then touch WEP encryption or WPA encryption.
If you do not want to use encryption (a security password), touch No, my network does not use encryption, and then skip to step 6.
If prompted, enter the WEP or WPA key:
Touch the appropriate letters or numbers on the on-screen keyboard.
NOTE: You must enter the exact uppercase and lowercase letters. Otherwise, the wireless connection fails.
When you are finished entering the WEP key or WPA key, touch OK to confirm.
The product attempts to connect to the network.
Then try assigning manual IP Address.
Let me know how it goes,
05-17-2018 08:41 AM
Thanks for trying possible steps,
Have you restored network defaults and reconnected the printer to Wi-Fi?
If not, I suggest you try those steps. If the issue persists, please try:
Check the Internet proxy server settings
For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.
Locate the Internet proxy settings.
Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
Figure: Example of proxy settings in Windows
Mac: Open System Preferences, and then click Network. On the Network window, click Advanced, click the Proxies tab, and then select your proxy, if necessary.
Figure: Example of proxy settings in Mac
Write down the Address and Port values for your proxy server connection.
From the EWS, click the Web Services tab, and then click Proxy Settings.
Figure: Clicking Proxy Settings
Type the Address and Port values for your proxy server connection, and then click Apply.
Try to turn on Web Services.
If the issue persists, continue to the next step.
Update the printer firmware: Follow steps from the link: https://hp.care/2CLF9Zo.
Let me know 🙂
05-17-2018 09:28 AM
I have reset the network, I dont use a proxy server and I can't update the firmware because HP don't provide the update with a Mac.
I'm really frustrated by this issue now and I believe that HP SHOULD be allowing Mac users to update firmware.
Thanks for your help but nothing has worked yet, perhaps I'll have to borrow someones Windows laptop for me to be able to get this problem sorted.
I have emailed the CEO of HP and someone was going to call me.
05-17-2018 10:22 AM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.