Cannot activate Web Services

[Roberto76]

Good morning to all the Community,

I have just bought a new OfficeJet 6950, but I cannot activate the Web Services in any way.

I have configured the printer with the last software online, the internet connection is fine, I have also updated the firmware from the printer (so the printer "see" the hp web site), but when it try to configure and activate the web services, the following message appear: 

Impossible to configure Web Service

I have also disconnected the USB cable as suggested, I have tried to configure directly from printer control panel, from printer software, from printer web page EWS, but the result is always the same:

The server seems not to responde, try again

Do you have any suggestion?

Thank you very much for your help!

[Dragon-Fur · Accepted solution]

@Roberto76

Hp Connected - Website Support Troubleshooting, How-to, Video Tutorials

• HP Connected

Examples

Troubleshooting > Cannot Connect to Web Services

How to > Printer Setup, Installation & Updates > Turning On Web Services

and...

Brand new computer and a decent network should connect to Web Services.

Contact HP Technical Support - ask for help .  Make sure you explain that the printer is new, your network allows outside Internet service, the printer should, according to the documentaion, support web services, and that (Web Services) is not working after repeated attempts to stop / start the service.

Option:  Contact HP Technical Support

Specify help for Instant Ink / HP Connected / Web Services

Contact HP Support – Assistance Portal

HP World-Wide Support

Select your country / region from the list and follow the prompts

Option:  Contact HP Instant Ink / HP Connected / Cloud Service Support in your region

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

In UK

Specify help for Instant Ink / HP Connected / Web Services:  0207 660 0596

• Verify Phone Number in document Contact HP UK – Phone Assist
• HP Instant Ink - UK - Overview / FAQs

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[Roberto76]

The problem was due to the router settings. I have linked the printer to my mobile hotspot and the activation went well!