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Cannot connect to web services

Photosmart 7520
macOS 10.13 High Sierra

Web services won't connect - been unavailable for a few days, tried restarting printer, computer and router, no joy.

 

Any ideas what is going on?

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HP Support Agent
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Cannot connect to web services

@Skinpup1, Welcome to HP Support Community!

 

Turn on Web Services from the Embedded Web Server (EWS)

Using the printer EWS to turn on Web Service might resolve any communication issues with the printer control panel.

  1. Print a Network Configuration Page.

    • Printers with LCD and text-based control panels: Print the page from the Wireless, Network Settings or Setup menu.

    • Printers with basic control panels (buttons only): Print the page using the button combinations on the printer control panel. For some printers, press the Wireless  and Information  buttons simultaneously, or press the Wireless and Start Copy Black  buttons at the same time.

    For detailed instructions to print a Network Configuration Page, go to HP Customer Support, type your printer model, and then search for the document to 'print a self-test page.'

  2. On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.

    NOTE: 

    If the URL for the EWS is http://0.0.0.0, the printer is not connected to a network. Reconnect your printer to the network, and then continue troubleshooting.

    Figure : Locating the URL(s) for Embedded Web Server address

    Locating the URL(s) for Embedded Web Server address
  3. On your computer, open an Internet browser.

  4. Type the URL address for the EWS in the browser address bar, and then press Enter.

    NOTE: 

    Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

  5. If a website security certificate displays in the Internet browser, click Continue.

    The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.

  6. On the EWS webpage, click the Web Services tab.

  7. On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions

    Figure : Example of clicking Continue

    Example of clicking Continue.

If the issue persists, continue to the next step.

 

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

  1. Locate the Internet proxy settings.

    • Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.

      The network settings menu displays with the proxy settings.

      Figure : Example of proxy settings in Windows

      Example of proxy settings in Windows
    • Mac: Open System Preferences, and then click Network. On the Network window, click Advanced, click the Proxies tab, and then select your proxy, if necessary.

      Figure : Example of proxy settings in Mac

      Example of proxy settings in Mac
  2. Write down the Address and Port values for your proxy server connection.

  3. From the EWS, click the Web Services tab, and then click Proxy Settings.

    Figure : Clicking Proxy Settings

    Clicking Proxy Settings
  4. Type the Address and Port values for your proxy server connection, and then click Apply.

  5. Try to turn on Web Services.

If the issue persists, continue to the next step.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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