• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-05-2017 05:00 AM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

I cannot connect to my wireless printer because Windows 10 is insisting on a WPS PIN.

 

There is no PIN number with the printer and there is no PIN number on my router.  I have also tried connecting using the network password but it invalidates it despite it eing correct.

 

This seems to be a widespread issue but I have yet to find a solution.

 

For some reason I can print from my phone app.

 

There is not much point in having a wireless printer if nothing (bar my phone) can connect to it.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2017 08:36 AM

HP Recommended

OK....

 

The issue is down to my laptop connecting to a VPN.  I didn't realise all the other PC's could still print OK.

 

I see there is no wireless solution when connected to a VPN so I guess this can be closed.

 

Sorry, I should have thought of that earlier.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎06-05-2017 05:04 AM

HP Recommended

Why don't you just use the Wireless Setup Wizard from the front panel like the instructions say????  Connect to your routers SSID with password.

Was this reply helpful? Yes No

‎06-05-2017 07:43 AM

HP Recommended

I have already used the wizard.  The printer is connected to the router and registered on the network.  I can see it on all devices.

 

I installed the printer on 2 laptops a desktop and my iPhone.  I was able to print test pages after each installation. 

 

However, I cannot print documents as the printer appears as"offline".   

 

The reason it is "offline" is because the installation on the laptop needs this magical PIN number that no one can find, to authorise the connection to the printer.

Was this reply helpful? Yes No

‎06-05-2017 07:58 AM

HP Recommended
@SouthoftgheDown wrote:

I have already used the wizard.  The printer is connected to the router and registered on the network.  I can see it on all devices.

 

I installed the printer on 2 laptops a desktop and my iPhone.  I was able to print test pages after each installation. 

 

However, I cannot print documents as the printer appears as"offline".   

 

The reason it is "offline" is because the installation on the laptop needs this magical PIN number that no one can find, to authorise the connection to the printer.

If you are connected to your router, why do you need a PIN number????    You did install the full featured software and drivers on that computer correct?

 

Was this reply helpful? Yes No

‎06-05-2017 08:36 AM

HP Recommended

OK....

 

The issue is down to my laptop connecting to a VPN.  I didn't realise all the other PC's could still print OK.

 

I see there is no wireless solution when connected to a VPN so I guess this can be closed.

 

Sorry, I should have thought of that earlier.

Was this reply helpful? Yes No

‎12-01-2019 03:24 PM

HP Recommended

I have tried the set up wizard, it does not find the router. Have also tried input manually. Very frustrating. Printer did work up to two weeks ago

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.