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dcchrhr
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HP Office Jet 6970

Apparently, the wireless feature has been disabled on my printer and it tells me to contact who set up the printer.

I set up the printer and is has been working fine until yesterday.  I have tried everything to get it to reconnect. Help!!!

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HP Support Agent
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Hi @dcchrhr

 

Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 

 

Let's try these steps to restore the network settings to defaults - 

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes

 

If the issue still persists, I have sent you a private message with the steps to reset the printer.  Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

dcchrhr
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Thank You Thank You after three days waiting for the person who had it set it up to fix, you came to rescue!! All is working!

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HP Support Agent
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Hi @dcchrhr

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day ahead.

Asmita
I am an HP Employee

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Bradi
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I set up my HP printer a couple of years ago.  This morning the screen was black and now the printer is off line.

 

how do I get this working without having to set it up again.i turned the power off/on but didn’t make a difference.

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HP Support Agent
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Hi @Bradi

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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