11-17-2019 07:10 AM
I am trying to print from my iPhone to my printer. Has always worked in the past. Normally my Ethernet is connected from my router but I disconnected to see if that will work. Nothing.
11-19-2019 03:55 PM
@Rdoggett1, Welcome to HP Support Community!
I understand you are unable to print from your iPhone to the printer. To provide you with an accurate solution, I would like to know the following-
When the ethernet is disconnected, is the printer connected wirelessly to the network?
Are your iPhone and the printer connected to the same network?
Are you using the HP Smart App or AirPrint to print from your mobile device?
Meanwhile, try printing with the HP WiFi Direct option. Here is how you do it-
Connect your Apple device directly to the printer with Wi-Fi Direct or HP wireless direct.
The following steps temporarily disconnect your Apple device from the Internet. If you are printing web-based content such as emails, webpages, or cloud-based documents, open them before proceeding.
Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.
On your Apple iOS device, tap Settings, and then tap Wi-Fi.
Under the Choose a network menu, select your printer with DIRECT in the name.
If prompted for a password, type 12345678. This is the default password to log in.
Open the document, photo, email, or webpage you want to print, and then tap the Share icon or .
Tap Print or the Print icon to open Printer Options.
Tap Select Printer to select your printer.
Reconnect to your local Wi-Fi network after the print job completes.
Keep me posted for further assistance.
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