• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Photosmart 7510

Hi,

 

Since I -once- removed Webservices from the printer, I'm now trying to re-activate them. Printer fails in doing so suggesting I check the internet connection. What have I done so far to work around the problem:

 

- checked WiFi network connection; is fine, wireless printing works

- manually configured IP and DNS on the printer; is fine, wireless printing still functioning properly

- Factory reset printer; still, wireless printing is functioning properly

- commanded a Product update from the configuration menu on the printer; FAILS

- commanded activation of Webservices; FAILS

 

Firmware version on the printer: VEP1CN1137CR

Service-id: 22245

Driver version: HP Inkjet 4 Driver 4.2.2

Product number: CQ877B

 

Any help would be most appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Please see the following article, i afraid it applies for your printer model and therefore web services no longer supported for it:

http://support.hp.com/us-en/document/c05211712/

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

Please see the following article, i afraid it applies for your printer model and therefore web services no longer supported for it:

http://support.hp.com/us-en/document/c05211712/

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

It's a shame that HP can decommission functionality I believe I already paid for; it is even a logo on the printer ' HP ePrint'.....

 

Thank you for quickly resolving my question though!

 

Shame on HP, once known for its absolute customer-centric focus.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.