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‎02-16-2020 06:29 PM

HP Recommended
Product: Deskjet 3720
Operating System: Chrome OS

My printer says there is a cartridge problem. I have already tried all the troubleshooting like cleaning off the copper contacts. I put a brand new black ink cartridge in. I cannot figure out how to align the cartridges from my HP Chromebook. IF I try to print anything it says my printer is busy. I tried downloading the HP Smart print app to my computer but it says it cant log in to my HP account even though I am logged into HP on my web browser. I just want to know how to align the cartridges.

1 REPLY 1

‎02-19-2020 10:49 AM

HP Recommended

@amandanda

 

Welcome to the HP Support Community.

 

Since you're on a Chrome OS, you wouldn't be able to align the cartridges. You would need a Windows or MAC OS.  Regarding the error message, if you've performed all the steps from here: https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/document/c053..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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