My printer says there is a cartridge problem. I have already tried all the troubleshooting like cleaning off the copper contacts. I put a brand new black ink cartridge in. I cannot figure out how to align the cartridges from my HP Chromebook. IF I try to print anything it says my printer is busy. I tried downloading the HP Smart print app to my computer but it says it cant log in to my HP account even though I am logged into HP on my web browser. I just want to know how to align the cartridges.