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‎08-09-2020 05:45 AM

HP Recommended
Product: Example: Surface pro 7
Operating System: Microsoft Windows 10 (64-bit)

Hello. 
I want to connect my printer to WiFi. However the setup in the embedded web service asks me for a username and a password that I don’t have anymore. I have reset the heck out of that printer and there is still no way to recover any password. The printer in question is an HP Deskjet 3636.

 

I used to be able to somehow install the printer using my android phone and connect it to WiFi, but that doesn’t work anymore. Is there any way you can just reset that EWS password or am I stuck forever with a printer that I might have to throw away soon because most of my devices are switching to USB C? I’ve been trying to connect this printer every now and then for like two years now...  

 

 

1 person had the same question
1 REPLY 1

‎08-11-2020 03:34 PM

HP Recommended

@Undefined2

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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