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‎01-27-2020 10:18 AM

HP Recommended

@ThePurchaser,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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‎01-29-2020 10:32 PM

HP Recommended

Thanks Fossette.  Shall follow your instructions re contacting Support.  Irene

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‎01-30-2020 12:24 PM

HP Recommended

@ThePurchaser,

 

You're welcome!

 

Cheers!

The_Fossette
I am an HP Employee

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