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‎10-29-2016 10:18 AM

HP Recommended
Product: office jet pro 8710
Operating System: Microsoft Windows 10 (64-bit)
When setting up the printer to go wireless - the printer can't find the router because it is a 5G network. How can I connect?
Thanks
3 people had the same question
2 REPLIES 2

‎10-29-2016 10:22 AM

HP Recommended

Hi,

You should set your router to broadcast 2.4GHz band too (meaning Dual Band), HP printers does not support 5GHz wireless connection.

 

See 'Dual band routers' in below document:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03897016

 

For any help with your router configuration contact your router service provider.

 

Regards,

Shlomi



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‎10-29-2016 11:03 AM

HP Recommended
Thanks will try that. My worry if I connect to the 2.4g then as the computers and mobile etc are on the 5G they won't talk. I am hoping that as that the laptop already sees the printer then it will connect
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