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Tabs16
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Message 1 of 2
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Constant Paper Jam Error

HP Photosmart 335 Printer
Microsoft Windows 7 (64-bit)

I got this at a garage sale. Was told it worked. However, the instructions are not clear on how to load paper (I am only trying to load one piece) and no matter how I adjust the paper or put it in, it says Error paper jam. It won't even print a test page. Anyone know how to solve this? And, to state the obvious, no there is no paper anywhere in the little printer. 

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Message 2 of 2
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HP Recommended

Constant Paper Jam Error

@Tabs16

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-photosmart-330-printer-series/443030/model/443031/document/c...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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