11-16-2019 11:21 AM
Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue.
Try these steps to restore the network settings to defaults - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
If the router has a WPS push button, try these steps -
1) Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.
2) Press the WPS button on your router.
NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER.
Hope this helps! Keep me posted.
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