Deleting printer from phone

[Jane6694]

Cannot remove wrong printer from phone app. Cannot add the right printer to phone app.

[MKazi · Accepted solution]

@Jane6694

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP ENVY 5540 All-in-One Printer. I read that you are unable to remove the wrong printer from the phone app and cannot add the right printer to the phone app. 

To provide an accurate resolution, I need a few more details: 

• May I know which app you are referring to? What's the name of that app?
• Are you using Apple iOS or Android smart phone?
• Have you tried to uninstall and reinstall the app?

If you are using the HP AiO Printer Remote app, then this information should help:

• If your printer is already setup and connected to a wireless network, the app automatically selects your printer. If the app does not find your printer, you can select your printer manually:

  Android devices: Tap Select a Different Printer or Select a Printer on the app home screen to view available printers. If your printer is not listed, tap My printer is not listed, and then tap Help Search for a Network Printer.

  Apple iOS devices: Tap Select a Different Printer on the app home screen, and then follow the on-screen prompts to find your printer.

• If you are setting up a new printer on a network, follow the on-screen prompts to set up your printer. If the app does not prompt you to set up your printer, add your printer manually:

  Android devices: Tap Select a Different Printer or Select a Printer on the app home screen to view available printers. Tap My printer is not listed, and then tap Help Set Up a New Printer.

Figure : Tapping Select a Different Printer

• Apple iOS devices: Tap Add a New Printer on the app home screen.

Figure : Tapping Add a New Printer

Hope this information helps. Let me know. Cheers! 🙂