Envy 4500 cloud print error

[ianovic69]

Stopped printing over Google cloud print from any device.
Can't add the printer having removed it, cloud print does not see it.
Can do test prints over Wi-Fi from any device using browser and IP address / admin page.
Admin page and HP account all indicate printer is connected and ready to print.
No changes made to ISP, router, devices or printer.
Print spool reads print failure.
HP Android app works OK but is clunky. Any changes to print size or quality result in tiny or huge images not related to changes.

Thanks.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try using the HP Print apps?

This example will show you how it's done:

Chromebook: Printing using HP Print apps

(different printer but the steps are the same)

Hope that helps!

[ianovic69]

Hi, thanks for replying.
I have fixed the problem now, the printer had become unregistered from Google cloud print. No idea how that happened but I added it again and it works fine.

I did provide info on the HP app.

How do I mark this post as solved?

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

(there should be a "Accept as Solution" beside the post .  (a Thumbs up is a Kudos).

Thanks!

Have a nice day!