Envy 5540 won't recognize paper

[Dayala11]

My HP Envy 5540 printer was working fine, then stopped due to out of paper message. It's not out of paper. What can I do to get it to recognize there is paper?

[rb011 · Accepted solution]

Hi @Dayala11,

Thanks for reaching out to the HP Support Forums for a solution to your printer issue.

I understand that you have an HP ENVY 5540 All-in-One Printer that is not printing because it says it is 'Out of Paper'. I would like to help with that.

Here is the support document intended for use when experiencing this issue - 'Out of Paper' Displays and Printer Does Not Pick Paper.

Please let me know if this resolves the issue, or if you require further assistance.

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!

[Dayala11]

Thank you I tried it and it did work, for now anyway.

[Hep49]

I removed the 8.5x11 paper and printed several 5x7 pictures. I removed the 5x7 photo paper and reinstalled the 8.5x11 paper in the main tray. Printer will not recognize the 8.5x11 paper. I removed the paper and slid the paper guides back and forth and reinstalled the paper. No change in the problem. When I select "Copy" on the printer screen and go to settings, it displays "Tray and Paper Main Tray: 5x7" If I try to print from the computer and select 8.5x11 paper, the printer does not recognize that paper size and continues to display 5x7 paper.