10-14-2019 12:46 PM
HELP! I am at my wits end with this printer. I have an HP Envy 5644 and use my chromebook laptop to print from. When I first set up the printer, everything was fine. Now after a couple of months, when I go to print something, I'll get the normal notif that says "printing" and the progress bar fills up halfway. That's it. Sometimes it will take 20 minutes to finally print, sometimes over an hour. When it finally does print, the words are either all jumbled on the paper or it looks like I'm running out of ink. Both cartridges are full. I have looked everywhere online and cannot find a solution.
10-16-2019 04:05 PM
Welcome to HP support community.
Remove the printer and readd it
- At the bottom right, select the time.
- Select Settings .
- At the bottom, select Advanced.
- Under 'Printing', select Printers.
- Next to the name of your printer, select More Remove.
Add the printer to the Chromebook
On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .
Scroll to the bottom of the screen and click Advanced.
Scroll to the Printing section, click Printers, and then click Add Printer.
If your printer displays, click it, and then click Add.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
10-21-2019 08:12 AM