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‎07-07-2017 04:05 AM

HP Recommended
Product: HP 8620
Operating System: iOS
Hello
As HP retired hp erpint app
Now in new app how can i add my eprinter or where i can see them.
I have 2 eprint enbled printers and need to print from mobile while away from office,, whats the solution now ???
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Accepted Solutions

‎07-09-2017 11:34 AM

HP Recommended

Hi,

Once the printer was added to the app through your local network, tap the printer name at the top of the screen.

Within the Printer section select Remote Prining.

Tap Set Up ePrint, provide your personal mail and type the recieved confirmation code.

 

Once verifying your email with the app toggle HP ePrint on and add your printer's address.

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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5 REPLIES 5

‎07-07-2017 04:14 AM

HP Recommended

@husnainrasheed

 

Welcome to HP Support Forum. There are few options

 

(a) When away, not on the same network with printer: send attachents (supported file formats) to printer email address.

(b) When on same network with printer: use AirPrint OR HP AIO Printer Remote app (new name HP Smart App)

 

           https://support.hp.com/au-en/document/c03561640

 

Regards.

BH
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‎07-07-2017 12:25 PM

HP Recommended

Hi,

Install the HP Smart app:

https://itunes.apple.com/us/app/hp-smart/id469284907?mt=8

 

Once adding the printer locally you may then add the HP ePrint address to allow prinitng remotely.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎07-09-2017 04:15 AM

HP Recommended

Dear Sir, 
I am sorry, not finding the option to add by email.

eg:

gxx01@hpeprint.com

 

no option to add this eprinter email in the app.

 

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‎07-09-2017 11:34 AM

HP Recommended

Hi,

Once the printer was added to the app through your local network, tap the printer name at the top of the screen.

Within the Printer section select Remote Prining.

Tap Set Up ePrint, provide your personal mail and type the recieved confirmation code.

 

Once verifying your email with the app toggle HP ePrint on and add your printer's address.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-10-2018 12:41 PM

HP Recommended

Hi ShlomiL,

i've tried that course of action, but the HP Smart App says „No Printer Email Found - Check the printer's email address“. I've tried that with two HP ColorLaserjet multifunction prinzters. The curious with that is, that the email-addresses are correct, because i am using them via my HP ePrint application on macOS. 


Don't know what's wrong with the HP Smart App for iOS. (Tested it already with another iPhone, too <= same prob)



regards. Jack

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