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Locked

‎10-25-2011 02:23 PM

HP Recommended

Suddenly getting the Ox61011beb error message on the printer tried the recommended solutions still got it....So what now?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2011 08:10 PM

HP Recommended

HI samwell0491,

 

Unfortunatly if the reset didn't resolve the error message the printer is stuck in a hardware failure. Wish i had better news for you. Let me know if you want my assistance looking for a replacement printer.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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18 REPLIES 18

‎10-25-2011 02:27 PM

HP Recommended

Hi samwell0491,

 

Remove the ink cartridges & printhead from the printer, and place them on a soft cloth up where they are safe. Power off the printer for about 1 to 3 minutes, and then turn the unit back on. Install the printhead and ink back into the printer when instructed to. Let me know how it goes.

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎10-25-2011 03:06 PM

HP Recommended

Thanks for your input...Attempted to execute your suggestion...The carriage will not stop so that I can install the printhead and cartridges....the screeen tells me that the printhead and cartridges are missing but does not prompt me to install them.....Am reluctant to grab and hold it...Sorry

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‎10-25-2011 03:34 PM

HP Recommended

Hi samwell0491,

 

Please check your private messages i will be sending you some instructions to do a reset on the product.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎10-25-2011 08:10 PM

HP Recommended

HI samwell0491,

 

Unfortunatly if the reset didn't resolve the error message the printer is stuck in a hardware failure. Wish i had better news for you. Let me know if you want my assistance looking for a replacement printer.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-13-2012 05:37 PM

HP Recommended

how do i fix this

 

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‎05-14-2012 06:43 AM

HP Recommended

Hi robre01,

 

Remove the ink cartridges & printhead from the printer, and place them on a soft cloth up where they are safe. Power off the printer for about 1 to 3 minutes, and then turn the unit back on. Install the printhead and ink back into the printer when instructed to. Let me know how it goes.

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎11-14-2012 02:56 AM

HP Recommended
Can I get a better printer than what I have now?
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‎11-14-2012 07:16 AM

HP Recommended

Hi Watchman7503,

 

If your printer is having the same issue on this thread, and you are interested in getting a new printer I can assist you with that. If you would like we can do some troubleshooting to see what is going on with your printer.

 

What is the error you are having with your printer?

 

What is the operating system on your computer?

 

How do you have the printer connected to your computer?

 

What features are you interested in for a new printer?

 

What do you print mostly on your printer (doc's or photos)?

 

 

 

 

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎11-14-2012 03:33 PM

HP Recommended

I have resolved the printer issue. The problem was due to the wrong driver callout. Why was the driver not right ? That is a long story. We're all OK now. Thanks for your interest...

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