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Error code Ox61011beb on HP Officejet 6500 e-709n

Suddenly getting the Ox61011beb error message on the printer tried the recommended solutions still got it....So what now?

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Error code Ox61011beb on HP Officejet 6500 e-709n

Hi samwell0491,

 

Remove the ink cartridges & printhead from the printer, and place them on a soft cloth up where they are safe. Power off the printer for about 1 to 3 minutes, and then turn the unit back on. Install the printhead and ink back into the printer when instructed to. Let me know how it goes.

 

 

I am an HP employee.

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Error code Ox61011beb on HP Officejet 6500 e-709n

Thanks for your input...Attempted to execute your suggestion...The carriage will not stop so that I can install the printhead and cartridges....the screeen tells me that the printhead and cartridges are missing but does not prompt me to install them.....Am reluctant to grab and hold it...Sorry

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Error code Ox61011beb on HP Officejet 6500 e-709n

Hi samwell0491,

 

Please check your private messages i will be sending you some instructions to do a reset on the product.

I am an HP employee.

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Error code Ox61011beb on HP Officejet 6500 e-709n

HI samwell0491,

 

Unfortunatly if the reset didn't resolve the error message the printer is stuck in a hardware failure. Wish i had better news for you. Let me know if you want my assistance looking for a replacement printer.

I am an HP employee.

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Error code Ox61011beb on HP Officejet 6500 e-709n

how do i fix this

 

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Error code Ox61011beb on HP Officejet 6500 e-709n

Hi robre01,

 

Remove the ink cartridges & printhead from the printer, and place them on a soft cloth up where they are safe. Power off the printer for about 1 to 3 minutes, and then turn the unit back on. Install the printhead and ink back into the printer when instructed to. Let me know how it goes.

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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Error code Ox61011beb on HP Officejet 6500 e-709n

Can I get a better printer than what I have now?
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Error code Ox61011beb on HP Officejet 6500 e-709n

Hi Watchman7503,

 

If your printer is having the same issue on this thread, and you are interested in getting a new printer I can assist you with that. If you would like we can do some troubleshooting to see what is going on with your printer.

 

What is the error you are having with your printer?

 

What is the operating system on your computer?

 

How do you have the printer connected to your computer?

 

What features are you interested in for a new printer?

 

What do you print mostly on your printer (doc's or photos)?

 

 

 

 

 

 

I am an HP employee.

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Error code Ox61011beb on HP Officejet 6500 e-709n

I have resolved the printer issue. The problem was due to the wrong driver callout. Why was the driver not right ? That is a long story. We're all OK now. Thanks for your interest...

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