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Sotolonga Student
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Faxing from HP office jet pro 8620, error 388

office jet pro 8620
macOS 10.14 Mojave

My printer pass all tests but the report shows "fax sent" 0 pages and Error388*

I reseted Router, restarted printer and run  the test. The machine is apparently working properly because it scan, dial, connect and sent but the report is wrong

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Faxing from HP office jet pro 8620, error 388

@Sotolonga, Welcome to HP Support Community!

 

Error 388 refers to too much noise on the telephone line is preventing a valid connection between the fax machines. Retry the fax when line conditions improve.

 

Refer to this document HP Printers and Fax Machines - Fax Error Code Descriptions for more information.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

TEJ1602
I am an HP Employee

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