Forgotten username and password

[breath]

Good Afternoon,

I have installed HP Smart onto my computer and iPad when I go onto certain pages it ask for username and password, which I don't know how can I rectify this please.

[Betty0610]

@breath

Welcome to the HP Support Community.

Does this happen with both the devices? Where do you see this message? Uninstall and reinstall the HP Smart App.

Let me know if this helps.

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Thanks!

Have a great day!

[breath]

Hi, 

Sorry forgot to get back to you, the problem occurs on my iMac Catalina computer, I bring up HP Smart on computer on the left is a list, in settings it has advanced settings, when I go into this, it has Energy Saving Mode, Web Services, Printer Update, Print Quality Toolbox, Wireless Setup Wizard, Wi-Fi Direct Air Print all of which are locked by administrator, Estimated CartridgeLevel and Network Summary are not locked. I don’t have this on iPad or iPhone. 

[Kumar0307]

@breath

Thank you for the response. We will have to reset the printer to its factory setting that will resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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Have a great day!