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‎09-21-2017 09:17 AM

HP Recommended
Product: HP OfficeJet 8710

My new OfficeJet 8710 responds to my iPhone but is shown as offline on my Mac Air. I have chedcked the network connection and the printer ande Mac are on the same network. How do I get the printer online with my Mac

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2017 10:40 AM

HP Recommended

Hi @landman3,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP OfficeJet Pro 8710 All-in-One Printer as you get a message "This printer is offline."

 

This issue could occur drivers are not configured properly.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide in the link: Printer is Offline (Mac)

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-22-2017 10:40 AM

HP Recommended

Hi @landman3,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP OfficeJet Pro 8710 All-in-One Printer as you get a message "This printer is offline."

 

This issue could occur drivers are not configured properly.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide in the link: Printer is Offline (Mac)

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎01-15-2018 06:53 PM

HP Recommended

This is not my printer, I have HP Photosmart 7510. Now what?

Was this reply helpful? Yes No
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