01-10-2013 10:57 AM
i cannot do anything - printer tells me to switch off and then on again but just continues with this message and above error code. This happened after HP offered new downloads for printer please help
01-11-2013 11:05 AM - last edited on 02-22-2017 12:34 PM by OscarFuentes
When your printer gets an alphanumeric code error it usually means that you have a hardware issue. I am including a document that may assist.
01-12-2013 12:26 AM
Thanks Gary but there was a slight problem with your answer as I could not proceed with step 3 as when error code shows that is as far as it will go - cannot proceed to tools etc. I put on my rubber gloves and with a lint free cloth (after removing cartridges) proceeded to unclog all the black ink which seemed to be in the bottom right corner inside. Don't know how it all ended up there unless I had a leaky cartridge! I replaced system with all new cartridges , did all your plug unplug bit and am pleased to say it is now working! Think I should change my name to "almost a techie"???? Must say I found it all very frustrating as I just want things to work but am pleased with my solution!!! Thanks so much for your reply