HP 8710 printing fine for other users, but not directly connected user

[Jeanne868]

Good day to all,

I have an 8710 AIO printer usb connected to a windows 7 x64 pc. It is shared to another windows 7 user. The secondary user can print their jobs without issue, but print jobs sent from the pc connect directly to the printer, come out as displayed below eventually followed by a single blank page:

All other features of printer function normally. Any ideas as to what is causing this and how to correct?

Thanks in advance.

[sandytechy20]

@Jeanne868

Welcome to HP support community.

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jeanne868]

Thank you for your response!

I tried but it did not work 😞 . I ran a full windows update thinking the issue might lie there but still the same issue.

[Betty0610]

Try using the built-in drivers: https://support.hp.com/in-en/document/c01796879

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!