09-23-2013 09:22 PM
I am just wondering how to set up HP Envy 4500. I used to have one before and it worked. then it disconnect, so i thought there is something wrong so i went to store to get new one still when i try to download program again, My laptop cannot detect printer. HOwever,everything is seems to be fine, same wireless name was connect, printer was working fine but it just wont connect. Please help me ASAP, i need to use prtiner.
09-25-2013 01:23 AM
11-06-2013 06:23 PM
Hello tennislarry. I understand you are having a problem with your printer. The first question I need to ask is what printer do you have? Here is a document to help locate this information: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&
What kind of operating system do you have on your computer? If you need assistance locating this, please reference this website: http://windows.microsoft.com/en-us/windows/which-o
Are you connecting it with a USB cable, or over a wireless network? Also, is the printer installed on the computer?
Please respond with this information as soon as possible so I can assist you.