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‎05-18-2020 03:46 AM

HP Recommended
Product: HP ENVY 4500
Operating System: macOS 10.15 Catalina

Hey, I am totally lost. Have spent now so much time on finding the problem.

My printer is not connecting with the WLAN anymore.

But nothing has changed.

He finds the network but always says that it is the wrong password.

Already rebooted the rooter, turned the printer off and on, no problem with computer.

Internet works. Tried the password now for at least 10 times.

Also downloaded HP smart App.

Does anyone can help?

 

THANKS!!

1 REPLY 1

‎05-26-2020 05:56 AM

HP Recommended

@jd_2020, Welcome to HP Support Community!

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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