03-20-2017 08:39 PM
My printer shows as offline even though it is on the same network as the computer with a strong signal. If I remove the device driver and reinstall it, it works but why do I have to do that every time I am away and dont use the printer for a few weeks?
03-20-2017 10:39 PM
Thanks for using the HP Forums.
Can you try using a TCP/IP port?
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Create & Use TCP IP port
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)
Let us know if that works
Although I am speaking for myself and not for HP.
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