11-16-2019 04:18 AM
11-18-2019 02:09 PM
@Desmond7, Welcome to the HP Support Community!
This seems like an issue with the print driver. Let us try these steps to resolve this issue:
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, proceed to the next step.
Uninstall the previously installed HP drivers and install the driver compatible with WIn 7 on your Win 10 PC which may resolve this issue.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Let me know how this goes.
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