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‎06-18-2019 06:03 PM

HP Recommended
Product: Envy 5540
Operating System: macOS 10.14 Mojave

I use my printer wirelessly with iPhones and a MacBook.  It's worked fine for years, but in the past few months, I've noticed I have to reenter the wifi password on the printer and reconnect to my wifi network every time I want to print.  It's getting annoying enough that it's taking away from the whole point of wireless printing.  The Wifi on all of my other devices has been fine, so I don't think it's my router, but I'm wondering if there's some known glitch with this printer model.  Can anyone please advise?

1 REPLY 1

‎06-21-2019 02:56 PM

HP Recommended

@drtony828

 

I suggest you update the Printer Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists, I suggest you restore the Printer Network Settings to default and then run the wireless setup wizard again

 

Touch the Wireless Icon on the Printer > Settings > Select Restore Network Settings and follow the onscreen instructions

 

Next from the printer control panel, touch (Wireless) > Touch ( Settings ) > Touch Wireless Setup Wizard > Follow the display instructions to complete the setup.

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

KrazyToad
I Am An HP Employee

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