01-19-2019 06:22 PM
I have recently received the error message "your printer has experienced an unexpected configuration problem 0x80004005". I have followed ALL recommendations on this site and others to try and rectify. I can print testpages from my computer (Surface Pro 3) as well as my mobile phone but cannot print from laptop. I can print documents/files from my phone as well.
I have uninstalled/rebooted/reinstalled several times, confirmed file/printer sharing is on, left/rejoined the network and still no joy.
As I don'y work off my mobile phone the current work-around is not sustainable and would like to know of a solution that works before I look for another (brand) printer
Solved! Go to Solution.
01-21-2019 12:58 PM
Welcome to the HP Support Community.
Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc.
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
If the issue persists, let's do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
Also, try updating the printer firmware and check if it helps.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
01-24-2019 03:51 AM
I have exactly the same problem but work on Mac - do you recommend I do the same? I have already uninstalled and reinstalled. In my printer report it is defaulting to Configuration Source of AutoIP. How can I stop it do this as it is preventing printer/scanner talking to any device. Beyond annoying!
01-24-2019 12:53 PM
I don't own (never have owned) a Mac, so I can't really vouch for what could happen; but from my perspective I can't see it hurting.
By removing practically all trace of the printer existing on the computer and then reinstalling seemed to have done the trick for me. As an additional extra I reset the printer (power off, cartridges out etc), and the modem as well just to make sure.
Wishing you the best of luck.
08-04-2019 05:07 PM
I could not turn off the HP printer driver....so I just skipped that. After swearing and rubbing the top of my head for a bit, I somehow found stuff to delete or uninstall or whatever but it now works. Thank You.
p.s. I love HP as much as I love ATT