11-19-2019 09:52 AM
How is your Printer connected to the Computer? Wi-Fi Direct or just the normal wireless?
Let's go to the setup menu>Printer Maintenance>Restore Factory Defaults
Once done, let me know if you're able to see the Wi-Fi Direct option under the Wireless>Settings menu
Let me know if this helps.
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I am an HP Employee
11-19-2019 06:38 PM
Thanks for the info. I'll try the factory defaults reset and see what I can see. But, I do have a related question. If I see the Wi-Fi Direct option and turn it off, will I still be able to print from my own smart phone?
11-19-2019 07:17 PM
I'm thinking that it is on because I can see the Direct network? So, I guess that means anyone close enough to my Direct network can use is since no password seems to be required because it's not on my "real" network! Do I have this right?
11-20-2019 11:42 AM
11-20-2019 06:55 PM
I started to do the restore, and got warnings. All settings will be deleted. Admin password for EWS , etc. will be deleted. Web Services will be removed and HP Instant Ink won't work..... Do I really want to do this/
11-21-2019 10:00 AM
You may turn off WiFi Direct or secure it using a password.
To turn it off,
On the printer screen, go to Settings > Network settings > Wifi Direct > Off
To assign a password to Wifi Direct,
Connect your computer or mobile device to the printer with Wi-Fi Direct.
In an Internet browser address bar, type 192.168.223.1, and then press the Enter key or click or tap the Search icon.
If a website security certificate displays, click Continue to open the EWS.
Click or tap Network, click Wi-Fi Direct, and then click or tap Status.
A message displays that you are being redirected to a secure HTTPS-enabled page. Click or tap OK or Redirect to HTTPS. If a Your connection is not private message displays, click or tap Advanced, and then click or tap Proceed to [Printer IP address].
On the Wi-Fi Direct Status screen, click or tap Edit Settings to make any changes, and then click or tap Apply.
Keep me posted for any other assistance.
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I am an HP Employee