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HP Envy Photo 7130 Cannot connect to web services

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HP Envy Photo 7130
Microsoft Windows 10 (64-bit)

Hi I have a wireless connection from an HP Pavilion Windows 10 laptop to an HP Envy Photo 7130 printer. Although I can still print, each time I have to attempt to connect to Web Services. When I try I receive a message that 'The printer could not connect to Web Services. The server may be temporarily unavailable. Try again later'.

At the beginning of the month I disabled web services, switched off and on and re-enabled web services and the issue appeared to be resolved.

Unfortunately it's back and the same disable/enable trick does not work.

When I open HP Smart the status of the printer is ready. When I open my Instant Ink account it is online; yet this web service issue persists.

I have followed all the steps here  https://support.hp.com/in-en/document/c05337026  and this has not resolved the issue.

My network configuration page shows a real url 192.xxx.x.xx and internet is 'connected'.

Advice appreciated. Thanks in advance.

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@HereInHope, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Hi

Thanks for the suggestion. Unfortunately this has not resolved the issue.

The firmware was already up to date, automatic updates are enabled.

I have manually assigned an IP as per the YouTube clip and the DNS servers are now of the 8.8. prefix characters.

The Server Problem message remains.

It's frustrating since, when looking online at the Web Services tab, the Overview screen has a green tick, status is Enabled, Internet connection is Connected and Printer connection to HP Connected also states Connected.

Yet in spite of all this it's seemingly not.

If you have additional suggestions I would appreciate it.

Thanks

 

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@HereInHope

 

Thanks for replying!

 

The HP Web Services is having some issues and we're trying to fix it. Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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